Terms of Service

1. Provider identification

The BillingBase platform is operated by Fieldbase Systems, Lda., a company registered in Portugal, referred to below as “BillingBase” or “we”. By accessing or using the service, the user (“Customer”) agrees to be bound by these Terms of Service.

2. Service description

BillingBase is an invoicing platform certified by the Portuguese Tax Authority (Autoridade Tributária e Aduaneira, AT) for issuing tax documents in compliance with Portuguese law. The service includes:

• Issuing invoices, invoice-receipts, credit notes, receipts and other tax documents
• Generating ATCUD, QR codes and the signature hash chain as required by the AT
• Exporting SAF-T (PT) files
• Managing customers, items and document series
• A client portal for viewing documents
• An API for integrating with third-party systems

3. Registration and user account

To use the service, the Customer must create an account providing true, complete and up-to-date information. The Customer is responsible for keeping their access credentials confidential and for all activity carried out under their account.

The Customer undertakes to notify BillingBase immediately of any unauthorised use of their account.

4. Plans and payment

BillingBase offers a free plan (limited to 1 document per month) and a Pro plan (unlimited documents), billed monthly or annually, with prices and features described on the pricing page.

• The free plan has no cost and requires no credit card. The Customer may upgrade to the Pro plan at any time.
• Payments are processed through Stripe, Inc. The Customer authorises recurring billing (monthly or annual) according to the plan selected.
• Cancelling the Pro plan takes effect at the end of the period already paid for, after which the account returns to the free plan.
• All prices shown include VAT at the applicable legal rate.
• BillingBase reserves the right to change prices with 30 days' notice.

5. Customer obligations

The Customer undertakes to:

• Use the service in compliance with applicable law, including Portuguese tax obligations
• Provide accurate, up-to-date details for their company, tax number and registered address
• Not use the service for unlawful or fraudulent purposes, or in ways that infringe third-party rights
• Keep API keys and access credentials secure
• Not attempt to access other users' data or circumvent the platform's security mechanisms

6. Immutability of tax documents

In accordance with Portuguese tax law, issued documents (status “Issued”) are immutable and cannot be edited or deleted. Corrections must be made by issuing credit or debit notes, as applicable.

7. Data retention

BillingBase retains tax data for the minimum legal period of 10 years, as required by the Portuguese IRS Code, IRC Code and supplementary legislation. Even after an account is cancelled, tax data will be kept for the legally required period.

8. Availability and maintenance

BillingBase will use its best efforts to keep the service continuously available. Interruptions may nonetheless occur for scheduled or emergency maintenance. Except in emergencies, scheduled maintenance will be announced at least 24 hours in advance.

9. Intellectual property

All software, design, branding and content of BillingBase are the exclusive property of Fieldbase Systems, Lda. The Customer retains ownership of the data they enter into the platform.

10. Limitation of liability

BillingBase will not be liable for indirect, consequential, special or punitive damages arising from the use of, or inability to use, the service. BillingBase's total liability is limited to the amount paid by the Customer in the 12 months preceding the event giving rise to the claim.

BillingBase is not responsible for errors in data entered by the Customer, including incorrect tax numbers, wrong amounts or documents issued with incomplete information.

11. Cancellation and termination

• The Customer may cancel their subscription at any time from the account settings. Cancellation takes effect at the end of the current billing period.
• BillingBase may suspend or terminate the Customer's account in the event of a breach of these Terms, with prior notice by email.
• After cancellation, the Customer may export their data (SAF-T and PDFs) for 30 days. Tax data will be retained as described in section 7.

12. Changes to the Terms

BillingBase reserves the right to modify these Terms of Service. Changes will be communicated by email and/or a notice on the platform at least 30 days in advance. Continuing to use the service after the changes take effect constitutes acceptance of the new terms.

13. Governing law and jurisdiction

These Terms are governed by Portuguese law. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of the district of Lisbon, waiving any other forum.

14. Contact

For questions about these Terms of Service, contact us at info@billingbase.net.